Hi there!
Having phoned today to express my delight in all aspects of ‘Indigo Furniture’, was asked if I’d email my comments and so am keeping my word and doing just that! Being chronically ill, I am unable to trail around shops so in January 2008, I began trawling the internet to furnish our gorgeous new barn conversion which would be ours on April 1st. We particularly wanted some furniture for the master bedroom and, as my husband is a, very busy (he’s head teacher of a bustling and successful school) and b, by his own admission, not at all arty or into interior design, he delegated the task to me. His only words of advice: Everything you buy has got to be ‘wow’ . Quite simply, when a search engine on the words ‘contemporary wooden furniture’ took me to Indigo, I knew I’d found that elusive ‘Wow’!!!
The website was easy to use and very informative, displaying furniture that was clearly individual and of the highest quality. I was entranced and ordered the main items for the master suite – the Morpheus bed, lamp tables, a mirror, some oak blocks and a junk linen cupboard. The following day I was contacted by telephone to go through the order and clarify delivery timescales – a faultless and professional approach from the outset.
This was then backed up by clear and professional paperwork posted out for my perusal. The inclusion of the ‘Plant a Tree in the North’ scheme and its supporting documentation showed a welcome but rare concern for our environment and helped to salve the conscience of me, as a demanding consumer, simply taking from our planet and future resources.
Having caught the bug, I kept returning to look at other products on the website and a couple of weeks down the line decided to expand my order, adding another 10+ items. Again, this was dealt with by friendly and efficient telephone staff who ensured the order could be ‘tied together’ and all could be delivered by the original date given and again speedily sent out revised clear and informative documentation.
The lead time on my order was a very long 12 weeks – so impatient was I to receive this beautiful furniture. However, as the promised delivery date neared, and in contrast to many other companies I have liaised with in the course of furnishing this new home, there were no phone calls detailing problems with suppliers or manufacture, no queries as regards to colours or the spec I had selected and no last minute unexplained hold ups to delay delivery! Also, no confusion over the delivery address and/or move date and knowing which number and address to contact me on at any given time. Just a simple phone call on the morning of delivery to provide a timeslot – how refreshingly fantastic!!!
When the 3 men strong delivery team arrived, I hadn’t finalised the positioning of some pieces within the house and said ‘just put everything in the master suite and we’ll sort it from there’. In response, I was told to take my time and decide – the men would put items wherever they needed to be. This response was typical of the delivery team’s professional and pleasant manner, again in contrast to numerous other angst ridden deliveries that couldn’t be moved here or there on health and safety grounds, or wouldn’t possibly fit around that staircase (only to be fitted in just fine after all!!!) In fact, the team worked for well over an hour positioning and assembling pieces without needing to ask me a single question. When a problem did arise – the team were two bolts short and so could not complete assembly that day – this was explained calmly, without tension or fuss and I was only made aware of it once a solution had already been found – no hysteria involving lots of moans, sighs, tensions and ‘what do they expect us to do’ – fantastic!!!
The 2 man team that arrived to finish the job the following day ensured I had the first job slot of the day and were supremely polite, friendly and courteous. They were also extremely professional, ensuring I understood how to care for the furniture without being patronising! They delivered some delightful locally handmade chocolates with a personal note to apologise for the inconvenience caused – another thoughtful and winning addition by those clever people at Indigo!
Now the furniture is here, it is even more superb and beautifully crafted then the photos on the fab website can portray. Doubtless, it will certainly be enjoyed for many years to come.
In summary, I am lucky enough to have sourced many items of high quality furniture from many suppliers over the last six months. What sets Indigo apart from this and into a class of its own is this: furniture of this quality coupled with the friendly, polite and professional personnel servicing every division of this company, ensures that Indigo have THE winning combination that is, I believe, truly unbeatable. Many sincere thanks to all at Indigo and keep up the exceptional work
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Local = £30
National = £60
South Scotland = £100 
Central Scotland & Southwest England = £140
Please call (01629 581 800)
