Frequently Asked Questions (FAQs)

Have you got any questions? Hopefully we'll answer them all here. Simply enter a question or a keyword in the box below and the relevant FAQs will appear. If you still can't find what you need, please contact us here.

Do you supply to the Trade?

We are sorry but we do not currently supply to the trade, we aim to achieve the best possible service to our retail customers and therefore concentrate on giving the best service possible to them. For any bulk orders we will always endeavour to give the best price possible.

Are samples of the wood or leather available?

Of course! You can order samples via the product pages, alternatively follow the link below. Our Plank Wood and Lime Wood samples are digital samples which are high resolution images, our leather and fabric samples are actual 90mm x 50mm (approx) pieces of the material itself, please fill in our sample request form here....

Where is the furniture made?

All of our Plank and Oak Ranges are handmade locally here in the Peak District by skilled craftsmen using traditional methods.
Our Vintage Leather Range is manufactured in Europe with the leathers coming in from both Italy & South America. We passionate about supplying good value, high quality furniture and our leather items are no exception; which is backed up by the Legendary guarantees we offer.

What timber is used?

The majority of our furniture is made using kiln dried Quebec Yellow Wood which is sourced from sustainable forests.The timber used for the Plank Range and Oak Ranges is sourced from suppliers that can provide the reassurance of legal and progressively sustainable supplies of wood. When the timber is purchased the supplier has to provide us with legal documents to show that it has been sourced from well managed forests. This means the tree used in your product has been replaced and the forest managed in such a way as to benefit the local economy, community and wildlife.
Our supplier in the UK is a member of the Timber Trade Federation which follows a code of conduct to ensure a responsible purchasing policy.
Our Oak Block furniture is sourced from a small PEFC* certified timber yard in France. * The PEFC Council (Programme for the Endorsement of Forest Certification schemes) is an independent, non-profit, non-governmental organisation, founded in 1999 which promotes sustainably managed forests through independent third party certification

Can I alter the sizes of your products to fit my needs?

Yes. All our Plank and Oak Block ranges are handmade locally especially for you, this means that alterations to the dimensions can be made for a small charge depending on the change. This is usually £60 for cabinets and £40 - £60 on beds. All our dining tables can be made to any size (this is in increments of 6” on length and width); the price is then calculated on the normal retail cost of the table. Unfortunately we’re unable to alter the sizes of the leather items however we do offer a vast range of sizes; we’re pretty confident that there will be a size that will make the most of your space, if you need any help please call a member of our sales team and we can go through the options with you. To make changes to the dimensions of our furniture please call our Sales Team on 01629 581800 to discuss the options.

Can you supply your range to other furniture retailers?

Sorry, but we do not supply to other retailers; we aim to achieve the best possible service to our own customers and therefore concentrate on giving them best service possible.

I'm not trade, but I want to buy loads of stuff, are you able to offer me a discount?

For any bulk orders we will always endeavor to give the best price possible.

I am an Interior Designer, are you able to offer me a discount?

We will always look after our creative friends, please contact a member of our Sales Team to discuss your project on 01629 581800 or by e-mailing Sales@IndigoFurniture.co.uk

Does Indigo supply contract furniture for pubs, bars, restaurants, clubs and hotels?

Put very simply, YES! We love to work alongside you and your company in a partnership that will benefit you greatly. Indigo's unique range of furniture can provide the perfect choice to create that original and distinctive look and feel that will set your business apart from the competition. We use sustainable timber and the best quality leather to provide our customers with the ultimate satisfaction of unique and personal pieces of furniture. We believe every company is different, with different needs and requirements, which is why we treat every commercial project with such importance and individuality. Over the years we have supplied tables with our ‘bomb proof’ protective seal to the canteens at BBC Bristol, environmentally friendly bedroom furniture to the unique Moss Grove Organic Hotel in the Lakes as well as designing and building the distinctive Kitchen Pantry Bistro off Portobello Road in London. To see photos and details of many of the past projects we have been proud to be involved with Click here....

Please feel free to call us and discuss your requirements on 01629 581800 or email us Sales@IndigoFurniture.co.uk.

Are my personal details secure?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). Our site uses technology to help us to better understand our customers, such as the tracking of behaviours in relation to our site. You are able to set your computer up to prevent the use of cookies. We only collect information that we require to process your order, unless you choose to provide extra information for marketing purposes. Details we keep on file include your name, address, e-mail, your purchase details, your specified areas of interest (where applicable) and where you heard about Indigo Furniture Ltd. From time to time we may contact you to inform you of new products, promotions and news from Indigo Furniture Ltd. If you would prefer not to receive information from Indigo Furniture Ltd please notify us by clicking here removedetails@indigofurniture.co.uk or by calling 01629 581800. The personal information that we hold is held securely in accordance with our internal security policy and the law. If you have any questions about the above please e mail us at privacy@indigofurniture.co.uk

Is it safe to enter my credit/debit card details online?

All our online payment transactions are taken through Protx. Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised, their web site can be viewed at www.protx.com Protx VSP is designed so that we don’t hold any sensitive information on our site, should anyone gain unauthorised access to our database the information they obtain will not allow them to recover credit card details or other sensitive information.

• Credit/debit card details are secured within 128-bit encrypted sessions.
• Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.
• Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.

What is 3D Secure?

3-D Secure was developed by Visa and Mastercard to improve the security of Internet payments. A transaction using Verified by Visa/SecureCode will initiate a redirect to the website of the card issuing bank to authorize the transaction. You will then be required to enter your online password for the transaction to go though. If you haven't registered with verified by Visa/SecureCode your card issuing bank will ask you to register when you are redirected. Once registered you will not have to go through this process again and you will use the same password every time you purchase on a website with 3D secure.

What is "Indigo Delivery"?

Our furniture is handmade from the finest quality materials. In order to ensure you get the best out of the furniture, our dispatch teams will assemble your furniture in your home to ensure the highest quality of finish.

How much will Delivery Cost?

You can find out how much delivery will cost using our Delivery Calculator or by calling our Sales Team on 01629 581 800

What is your Returns Policy?

We like to think of it more as our Indigo Promise. Hopefully you won't need it but if you’re not completely satisfied with your furniture let us know within 14 days and we will collect it and refund you in full, including the delivery cost. If you decide to return the furniture again we have to charge the cost of delivery. All we ask is that the furniture is in perfect condition and you will be available for us to collect. For full details please see our terms & conditions

How long would I have to wait for my order?

For all orders we quote approximately 10 weeks from the date the deposit is paid. If you need an order sooner please contact our Sales Team on 01629 581800 and will do our best to accommodate your needs. NB.: Please note that if you wish to pay by finance, we must have all relevant signed copies of the finance agreement BEFORE we can deliver your goods. A delay here will result in a delay in your delivery.

What happens when my furniture is ready for delivery?

We will contact you to arrange a convenient time for delivery (Monday to Friday). Our delivery drivers will then call on the morning of delivery before 9:30am to provide you with a more precise time. If requested, we can call you at a set time prior to arrival at your home; please let your delivery team know when they contact you. If there is anything else we can do to make the delivery as easy for you as possible, please advise us when ordering.

What financing options do you offer?

We offer a simple 0% interest free (typical) credit solution spread over 6, 12, or 24 months, that can be quickly and easily processed with an instant decision. Applications can be submitted directly from our web site, at our showroom, or over the phone with our dedicated Finance department. Click here for more...

Does the price of a bed include a mattress?

Unfortunately, the prices shown for the beds do not include a mattress; we do however supply a range of high quality, handmade in the UK mattresses which can be found in the Sleeping section of the showroom. Click here for more...

What warranty is provided?

Simply put...

• All our Plank and Oak furniture is guaranteed for 15 years.
• All our Leather Sofas are guaranteed for 10 years.
• All our leather armchairs, cuddlers and snuggla’s are guaranteeed for 5 years.
• All our wooden and leather dining chairs and footstools are guaranteed for 3 years.
• And Mattresses are guranteed for 1 year.

Click here for more...

How can I place an order?

Order online
View our range of products via the Showroom link at the top of the page. You can then click through the main areas of Sleeping, Living, Dining and Packages to view our furniture. You can order online by adding items to your basket. Once you have made your choices, 'check out' by clicking 'My Shopping Basket'; this will allow you to adjust your choices and order.

You can pay your deposit by several methods (we ask for a minimum deposit of 10% of the order value):-

• Make a secure payment online using a credit/debit card
• Make a transfer via online banking
• The old fashioned way and post a cheque, all details are shown at the checkout screen and we will let you know once the cheque has been received.
• You can take advantage of one of our 0% (typical) finance options by securely entering your details onto an online form; a minimum 10% deposit is still required, payable online by credit/debit card.

Once payment has been made we will confirm your order by e-mail, a member of our Sales Team will also call to confirm all the order and delivery details. Over the phone
Simply choose the items online or even better with a cup of tea or freshly ground coffee at our showroom, then mull it over and call a member of our Sales Team on 01629 581800. We will be happy to advise you on your order. We require a 10% deposit which can be taken over the phone or you can send us a cheque in the post, if you prefer. You order acknowledgement and receipt of payment will be posted to you within approximately 48 hours. In the Showroom
If you are able to visit our Showroom you will not be disappointed. Our furniture looks even better in the flesh! There are lot's to see in the area and we will happily point you in the direction of a nice pub or café! For direction on how to find us, please click here...

What payment methods do do you accept?

We accept:-

• MasterCard
• Visa
• Maestro
• Visa Electron
• BACS Bank Transfer
• Cheque
• Postal Order

Unfortunately we DO NOT accept American Express.

I can't use my discount coupon. It says my basket is not eligible. Why?

• For discount coupons that are offering money off products, please make sure that the total amount of your basket is over the minimum spend.
• For coupons that are offering discount on delivery costs, please make sure you input your post code in to the delivery calculator first. If you have already entered your coupon number don't worry, just make sure you have entered your postcode in to the delivery calculator and then 'refresh' the page. The error message should disappear and the discounted amount will be visible on the next stage of the checkout process.

If you are still having trouble please don't hesitate to contact us here.