Delivery & Returns
Frequently asked questions about our delivery and returns options.
What is “Indigo Delivery”?
Our furniture is handmade from the finest quality materials. In order to ensure you get the best out of the furniture, our dispatch teams will assemble your furniture in your home to ensure the highest quality of finish.
How much will Delivery Cost?
You can find out how much delivery will cost using our Delivery Calculator or by calling our Sales Team on 01629 581 800
What is your Returns Policy?
We like to think of it more as our Indigo Promise. In order to make sure you find that special piece of furniture that will last a lifetime we offer our promise to you that if you don’t love your furniture we will come and collect it back for nothing! Hopefully you won’t need it but if you’re not completely satisfied with your furniture all you need to do is let us know at the point of delivery and we’ll refund you full…simple! Alternatively we will exchange your furniture free of charge if you let us know within 14 days* All we ask is that the furniture is in perfect condition and you will be available for us to collect.
*For a refund after delivery a collection charge will apply.For full details please see our terms & conditions
If you would like to return an item please give our service team a call on 01629 581800 or send an email to customercare@indigofurniture.co.uk
How long would I have to wait for my order?
Our delivery timeframes begin from the date the deposit is paid and are liable to change, so for the latest information please visit our <a href=“http://www.indigofurniture.co.uk/helpful-info/delivery-and-returns/delivery-timeframes”Delivery Timeframes page. If you need an order sooner please contact our Sales Team on 01629 581800 and will do our best to accommodate your needs.
NB: Please note that if you wish to pay by finance, we must have all relevant signed copies of the finance agreement BEFORE we can deliver your goods. A delay here will result in a delay in your delivery.What happens when my furniture is ready for delivery?
We will contact you to arrange a convenient time for delivery (Monday to Friday). Our delivery drivers will then call on the morning of delivery before 9:30am to provide you with a more precise time. If requested, we can call you at a set time prior to arrival at your home; please let your delivery team know when they contact you. If there is anything else we can do to make the delivery as easy for you as possible, please advise us when ordering.
