Our Legendary 10 Year Guarantee

Your Indigo furniture is guaranteed for normal domestic use and is not for commercial use (unless requested upon order).

Your Indigo furniture needs some routine maintenance to help retain it’s character and keep it looking gorgeous for years to come – see the page Caring for your Indigo furniture to find out how. Please take time to treat your furniture like the fine product it is, proper care and use are essential in preserving your rights under your guarantee. Unfortunately Indigo Furniture can’t replace or repair your furniture if it has not been cared for correctly. Please be aware your guarantee does not cover damage from the use of detergents, abrasives or other harsh cleaning agents; simply use a clear bees wax (supplied with your order**).

Wood is natural and every piece is unique, we love this fact as it makes every piece of Indigo furniture distinctive and unique. Equally the wood used in your furniture will have individual characteristics that can lead to minor shrinkage, swelling, fine hairline cracks and minor movements are all possible as the piece settles into its environment and also throughout the changes in temperature and humidity that our wonderful British seasons provide! Please be aware that these changes won’t affect the durability or lifespan of your furniture, they are purely natural to wood and are not a structural defect covered under this guarantee.

Genuine leather contains natural characteristics that unmistakably distinguish it from imitation products – we love it for this! Individual hides will display small natural markings such as healed scars, insect bites and growth wrinkles. There will also be slight variations in surface colour and grain texture, the prevalence of these characteristics differs for each leather type. We actively source what we consider to be interesting hides and we do not consider these markings to be defects; they are what we’re all about – beautifully natural furniture!!

Naturally fair wear and tear as part of a normal domestic environment is cannot be covered (Please don’t be worried by this, this is normal with guarantees). All it means is, for example, that we can not replace a table that is 14 years old because it looks used – that’s fair isn’t it?!

Damage resulting from accidents or negligence (including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage) is not covered in your guarantee.