All Plank, Junk, Panel and Oak Ranges
For example the following product types are covered:
Dining tables, Outdoor Tables, Wooden Benches, Beds (excluding mattresses*), Wardrobes, Chests, Cabinets, Blocks, Coffee Tables, Bedsides, Bookcases & Wooden Mirrors
- Your Indigo furniture is guaranteed for normal domestic use, and is not for commercial use (unless requested upon order).
- Your Indigo furniture requires some routine maintenance – see Caring for your Indigo furniture. Please take care to treat your furniture like the fine product it is. Proper care and use are essential to preserving your rights under this guarantee. Indigo Furniture Ltd. will not replace or repair your furniture if improper maintenance or improper use causes damage. This guarantee does not apply if your product is damaged by the use of detergents, abrasives or other harsh cleaning agents
- Wood has certain natural characteristics such as shrinkage, swelling, hairline cracks and minor movement due to changes in temperature and humidity. These may appear and disappear with the changing weather conditions. This will not affect the durability, serviceability or lifespan of your furniture and normal movement within wood is completely normal. These natural movements are not a structural defect and are therefore not covered under this guarantee.
- Genuine leather contains natural characteristics that unmistakably distinguish it from imitation products – we love it for this! Individual hides or skins may display small markings such as healed scars, insect bites and growth wrinkles and will often show slight variations in surface colour and grain texture, the prevalence of these characteristics differs for each leather type. We actively source what we consider to be interesting hides and we do not consider these markings to be defects.
- Naturally, fair wear and tear in normal domestic use is excluded. Please don’t be worried by this, it is a usual guarantee exclusion and all that it means is, for example, that we will not replace a table that is 14 years old because it looks used – that’s fair isn’t it?!
- Damage resulting from negligence, abuse or accidents (including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage) is excluded.
- Keep indoor furniture out of direct sunlight. The ultraviolet rays of the sun can damage and fade fabrics, leathers and wood – such damage is excluded.
- Keep indoor furniture in and keep outdoor furniture out. The furniture is designed and built to suit its environment and is only guaranteed for its intended use.
- The guarantee does not apply to items offered through the Indigo factory outlet.
- The guarantee given by Indigo Furniture Ltd shall only apply to the original purchaser as named on the Sales Order Acknowledgement paperwork. It is not transferable or assignable.
- This guarantee applies to UK Mainland only. Your statutory rights are unaffected.
IMPORTANT: Keep your paperwork safe!
When you purchase your Indigo furniture, please keep your Sales Order Acknowledgement paperwork safe. This will contain your Order Number, which must be quoted in order for your guarantee to be valid.
Making A Claim
We hope that your furniture is as expected and without fault. However, it is regrettable that very occasionally this may not be the case and in such instances we apologise. If you wish to make a claim under this guarantee, please follow this procedure.
- Take photos of the damage on the furniture.
- Send the photo(s) along with your original Indigo order number, a brief description of how you understand the defect to have arisen and your contact details to:
- a) (online) customerservices@indigofurniture.co.uk, or
b) (by post) Customer Services, Indigo Furniture Ltd, Dale Road, Matlock, Derbyshire DE4 3LT.
This will enable us to assess the defect or damage.
If the defect or damage passes as a structural or manufacturer’s defect, we will contact you to arrange a repair or replacement, as appropriate (at our discretion).
*Mattresses are guaranteed for 1 year
Click images to enlarge
