Indigo Terms & Conditions

These terms & conditions (the “Terms”) set out:

1. the basis on which you can visit and use our website at www.indigofurniture.co.uk (the “Website”); and

2. the terms and conditions which apply to your purchase of furniture, accessories and other goods (“Goods”) from Indigo; and

3. terms and conditions which apply to Indigo competitions.

You should read these Terms carefully as they contain important information.

The Website and Goods are provided by Indigo Furniture Limited, a company registered in England under number 3513093 with a registered office at Unit 6, Heritage Business Centre, Derby Road, Belper, Derbyshire, DE56 1SW (“we”, “us”, “our”, “Indigo”). When we refer to “you” and “your” we mean the user of the Website, the purchaser of Goods (whether or not the purchase transaction is completed) and the competition entrant, as relevant to the context.

The Terms contain the following sections:

Part 1 – Indigo Website Terms & Conditions of Use

Part 2 – Indigo Terms & Conditions of Sale

Part 3 – Indigo Competition Terms & Conditions

Part 4 – General Terms Relating to Our Relationship With You

Clicking a link above will take you straight to that section.

We reserve the right to amend these Terms from time to time without notice. Any such change in Terms will be effective to all new orders once included in the text of these Terms and published on the Website. You should check the Terms posted on the Website periodically to ensure that you are aware of and comply with the current version.

Interpretation

The definitions and rules of interpretation set out below apply to these Terms.

“Business Day” means a day (other than a Saturday or a Sunday) on which banks are open in London
“Shop” means our retail shop, Indigo Furniture at 22 Dale Road, Matlock, Derbyshire DE4 3LT and also, where applicable, our factory outlet sales which operate at the factory premises from time to time.
“UK Mainland” means those parts of England, Scotland and Wales that are accessible from London without crossing water.
The use of the word ‘including’, the phrase ‘in particular’, and equivalent expressions is only intended to illustrate particular examples. Their use, and the use of such examples, is not intended to limit in any way whatsoever the interpretation or construction of these Terms or any other words in these Terms.
A party’s obligation not to do something includes an obligation not to permit it or authorise it.
A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
Words in the singular include the plural and in the plural include the singular.
Condition headings do not affect the interpretation of these Terms.
Any obligation to notify Indigo should be undertaken as soon as possible, by phoning us (01629 581800) and quoting your order number and subsequently by confirming your communication in writing, either by email to customerservices@indigofurniture.co.uk, or alternatively by post to: Customer Services, Indigo Furniture, Dale Road, Matlock, Derbyshire DE4 3LT.

Part 1 – Indigo Website Terms & Conditions of Use

This ‘Part 1 – Indigo Website Terms and Conditions of Use’ and ‘Part 4 – General Terms Relating to Our Relationship With You’ (collectively the “Website Terms”) together form a legally binding contract between us and you. Your acceptance of the Website Terms is given when you use the Website.

1.1. We provide the materials contained on the Website as a service to our customers and prospective customers. By accessing the Website and any of its pages, you indicate your acknowledgement and acceptance of the Website Terms as set forth herein without limitation or qualification.

1.2. The Website uses and contains copyright material, trade names and marks and other proprietary information, including but not limited to text, images, photos and graphics, software, databases, videos, music and sound (“Content”). The Content is protected by intellectual property law including, but not limited to copyright law, registered and unregistered trademarks, database rights and other intellectual property rights. Indigo, its licensors or authorised contributors own the copyright, database right and other intellectual property rights in the selection, coordination, arrangement and enhancement of such Content, as well as in the Content original to it. All such intellectual property will remain the property of Indigo or any relevant third party as the case may be.

1.3. You may not modify, publish, print, copy, download, reproduce, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content in whole or in part except as provided in these Website Terms.

1.4. You may download information from the Website for your own personal, non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission or that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material. The information and materials contained on the Website may not otherwise be copied, transmitted, displayed, distributed, downloaded, licensed, modified, published, printed, posted, reproduced, used, sold, transmitted, used to create a derivative work or otherwise used for commercial or public purposes without our prior written consent.

1.5. The Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Certain images and information on the Website are the copyright or trademark of third parties and any use is subject to the terms and conditions of such third parties.

1.6. The material on this Website is not intended for children under 18 years of age.

1.7. You agree to use the Website for lawful purposes only and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any other party.

1.8. We do not warrant or represent that use of materials displayed on the Website will not infringe rights of third parties.

1.9. We endeavour to maintain the accuracy of the Website but no warranties or representations are given as to the accuracy, correctness or reliability of the Website or otherwise. We have taken every care in the preparation of the content of the Website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. We make every effort to display the colour of the products as accurately as possible, but as colour reproduction depends on your computer’s monitor we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the product of your choice we will endeavour to send out a sample swatch of your chosen colour upon request.

1.10. We make every effort to ensure that the Website is free from defects or viruses. However, due to the nature of the internet we cannot guarantee that your use of the Website won’t affect your computer. In no event shall we or any other person involved in the creation, production or delivery of the Website be liable for any punitive, special, direct, indirect, exemplary, incidental or consequential damages or any damages whatsoever, including but not limited to loss of use, data or profits, or disruption or damage to your computer or other equipment without regard to the form of any action, including but not limited to contract and tort actions (including libel), arising out of or in connection with the access, use, browsing, copying or display of, or the interaction, or any other form of communication with the Website and the information contained on the Website (including via computer viruses or any other form of software).

1.11. Some of the websites listed as links herein are not under our control, but rather are exclusively controlled by third parties. Accordingly, we make no representations whatsoever concerning such websites. Although we may provide a link to a third party, such a link is not an authorisation, endorsement, sponsorship or affiliation by us with respect to such website, its owners or its providers. We are providing these links only as a convenience to you. We have not tested any information, products or software found on such websites and therefore cannot make any representations whatsoever with respect thereto. It is up to you to take precautions to ensure that whatever you select is free of such items as viruses, worms, trojan horses and other items of a destructive nature. In no event will we be liable to any party for any direct, indirect, special or other consequential damages for any use of the Website, or on any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programmes or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

1.12. We reserve the right to change the Website from time to time without notice.

Part 2 – Indigo Terms & Conditions of Sale

This ‘Part 2 – Indigo Terms and Conditions of Sale’ and ‘Part 4 – General Terms Relating to Our Relationship With You’ (collectively the “Terms of Sale”) together form a legally binding contract between us and you. Your acceptance of these Terms of Sale is given when you place your Order, whether via the Website, by telephone, in person or by any other means.
Your Order goes into process as soon as the Sales Order Acknowledgement has been completed, and whether your Goods are an Indigo specification or a Custom Made Order, the process of allocating or ordering materials to create your Goods begins immediately. We ask you to choose carefully, match your colours where necessary and measure any areas you think may be a problem prior to placing your Order.

1. The following definitions apply to these Terms of Sale:

1.1. Custom Made Order: any Goods which are manufactured or modified by us, or on our behalf, pursuant to your specifications or requirements (N.B. this excludes any standard options offered within our product portfolio)

1.2. Order: your offer to purchase Goods from us.

1.3. Sales Order Acknowledgement (“SOA”): Our acknowledgement that your Order has been received (detailing the Order number, details of the Goods ordered, delivery charge)

2. Basis of Sale

2.1. We shall sell and you shall purchase the Goods in line with any SOA.

2.2. Errors, including but not limited to typographical, clerical or other error or omission in any sales or marketing literature, quotation, price list, SOA, invoice or other document or information issued by us shall be subject to correction at our discretion without any liability on our part. This includes but is not limited to errors in the calculation of a discounted price. We shall have the right without any liability whatsoever to refuse or cancel any Order or SOA that states an incorrect price. We shall have the right to refuse or cancel any such Order whether or not the Order has been confirmed and you have paid in part or in full. If a payment has already been made for a cancelled Order then we shall issue a refund of the amount paid.

2.3. All advice or recommendation provided by us or our employees as to the care, maintenance or use of the Goods which is not confirmed in writing by Indigo is followed or acted upon entirely at your own risk. Consequently, we will not be liable for any such unconfirmed advice or recommendation.

3. Orders and Specifications

3.1. All items displayed or promoted as being available for sale are subject to availability.

3.2. Responsibility lies exclusively with you for ensuring the accuracy of the details of any SOA (including but not limited to your contact details, description and quantity of Goods) and for giving us any necessary information within a sufficient time to enable us to successfully deliver the Goods to you.

3.3. All drawings, descriptions, illustrations, weight and dimensions provided whether on the Website, in the Shop or on other marketing materials are approximate and intended for general guidance purposes only. Photographs are for illustrative purpose only, and may not exactly match the product itself. We reserve the right to alter sizes, specifications and to make any changes to the design specification of our products without prior notice.

3.4. Custom Made Orders: All Custom Made Orders must be specified in writing and are subject to our express acceptance. Furthermore, you shall, with respect to Custom Made Orders produced according to your specifications, defend us at your expense and pay all costs and damages of any kind (including our legal fees) incurred by us as the result of any suit or other legal proceeding against us for infringement of any patent, trademarks, copyrights, or other rights by reason of use of such specification, provided we promptly notify you of such claim of, or suit for, infringement and tender the defence thereof to you. Additionally, at our option, we may be separately represented in any such suit at our own expense.

4. Price of Goods

4.1. The price as stated on the SOA is the set price for the Goods. Any product prices shown on the Website and in the Shop are UK retail prices inclusive of VAT. They do not include any delivery charges. Any discounts or special offers displayed will only be applicable for orders placed at the time of such display.

5. Payment & Finance

5.1. A minimum 30% deposit is required upon Order, with the balance payable by 1 week prior to delivery.

5.2. Custom Made Orders: A minimum 50% deposit is required upon Order, with the balance payable by 1 week prior to delivery.

5.3. Where required, we will assist you with an application for third party finance. Your failure to obtain such third party finance has no effect on any of the Terms of Sale.

6. Delivery

6.1. The product prices displayed do not include delivery. The delivery charges can be viewed on the Website in the Delivery Calculator section.

6.2. The delivery charge shown is applicable for furniture and for ‘furniture plus accessories’. Accessory-only orders can be subject to smaller delivery charges unless they are excessive in size and thus will be treated as ‘furniture’. Please call our Sales team on 01629 581800 for a quote.

6.3. Your furniture will be delivered by one of our own friendly, courteous delivery teams. However, smaller, manageable items may be dispatched via a third party carrier and, if this is the case, we will notify you of such in advance – these deliveries will require a signature on delivery and if no one is available to accept the delivery then collection can be made from your nearest depot.

6.4 Delivery charges include installation where required, i.e. assembly of your new Indigo furniture ‘in situ’. Installation does not include the mounting of mirrors or pictures on a wall. Where it is agreed that we shall install the Goods, then we will do so as soon as practicable after delivery, and usually at the same time as delivery. We will not be liable for any loss or damage suffered by you as a result of us installing the Goods or in the event of any delay in installing the Goods. For the avoidance of doubt this includes, but is not limited to, any loss of earnings through a cancelled, failed or otherwise unsuccessful scheduled delivery arrangement.

6.5. You are responsible for ensuring that the access to the area and the area itself for the Goods to be installed is clean and clear of obstruction prior to our arrival. We are not responsible for moving any existing furniture or any other objects. We will not take any unwanted furniture or other objects away for disposal.

6.6 Delivery of the Goods occurs when we have delivered the Goods to the delivery address as stated on the SOA.

6.7 We will use reasonable endeavours to complete delivery on or before any delivery dates which you have requested or we have estimated at the time of placing the Order. If no dates are so specified, delivery shall be within a reasonable time. Any dates that we specify for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. We shall not be liable for any delay in delivery of the Goods howsoever caused. If delivery cannot be achieved within the specified time, you will have the option of cancellation of the Order and a full refund. We will not be obliged to offer any compensation for disappointment suffered. If you cancel your Order within 3 Business Days of a scheduled delivery (whether original or revised) then a £45 charge will apply. Upon giving reasonable notice to you, we may deliver the Goods in advance of the stated delivery date.

6.8 You shall accept a mutually pre-arranged delivery time/date and you are responsible for ensuring that (i) you provide adequate delivery instructions, and (ii) appropriate access is available to the delivery team and their vehicle, and (iii) you, or a responsible adult on your behalf, are present to accept the delivery. If you are the cause of a failed delivery attempt, either due to failure on your responsibilities above or for any other reason whatsoever, then we reserve the rights to:

6.8.1 charge you for the unsuccessful delivery attempt and;

6.8.2. charge you for the costs (including insurance) of storing the Goods until actual delivery and;

6.8.3. charge you for a redelivery, if applicable.

6.9. If you wish to change the delivery date once it is agreed then please give us no less than 3 Business Days notice prior to delivery. Notice within 3 Business Days of a pre-arranged delivery time/date will incur a rescheduling charge of £45.

6.10. Responsibility for inspecting the Goods rests solely with you. You shall examine the Goods upon delivery and shall promptly (in any event within 14 days of delivery) notify us of any apparent damage, defect or shortages.

6.11. Your failure to notify us within 14 days will result in you being deemed to have accepted them. After acceptance, you shall not be entitled to reject Goods which are not in accordance with the SOA. There are no circumstances in which you can reject the Goods on the basis of defects or failures which are so slight, that your rejection would be unreasonable.

7. Indigo No-Quibble Returns Policy – Your Right to Return or Exchange the Goods and Receive a Refund

7.1. You may return Goods free of charge* by notifying us of your intent within 14 days of delivery by us (or of collection of the Goods from us, if applicable). After 14 days without us receiving such notification you will be deemed to have accepted the Goods. After acceptance, you shall not be entitled to return Goods.

7.2. The Goods must be returned in the same condition as delivered to you, and must not be used. A refund will be given and any delivery costs you have paid to us will also be refunded* where the complete Order, as detailed on a single SOA, is returned i.e. the Order is cancelled. You, as the buyer, have a duty of care for the product whilst it is in your possession. You must make the Goods available for collection within 14 days of notifying us of your wish to cancel the Order and return the Goods. You are the owner of the Goods once delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you cover the Goods to protect from any damage, retain the original packing where applicable and use this when returning the Goods. For hygiene reasons mattresses cannot be returned if unwrapped, unless faulty.

7.3. You may exchange Goods free of charge* by notifying Indigo of your intent within 14 days of of delivery by Indigo (or collection of the Goods from Indigo, if applicable), subject to the conditions of the clause above. The Goods to be exchanged must be specified at the time of notification to Indigo, otherwise it will be classified as a return (see clause above) followed by a new Order. We endeavour to collect the returning Goods and deliver the exchange Goods at the same time (please be aware that this may require you to store the returning Goods safely, unused and undamaged for a reasonable period of time).

7.4. No refunds or exchanges can be given on Custom Made Orders unless there is a manufacturing defect or the Goods are not as specified on the SOA.

7.5. No refunds or exchanges can be given on Goods sold through the Indigo factory outlet, unless such Goods have been purchased online or by phone without you having previously seen the physical item (or any similar Indigo Goods which could be classed as representative).

7.6. Gift vouchers can be returned for a refund within 7 days of receipt by the buyer where they have been purchased via the Website or by phone. Otherwise they are non-refundable.

7.7. Returned Goods that have been purchased using a third party finance arrangement through Indigo will be subject to a £29.00 charge.

7.8. If you wish to exchange an item we will deliver the exchange for free*. Your original delivery charge will not be refunded. In the event that you collected the original Goods but require collection/delivery for the exchange then a delivery charge will apply. Delivery/collection charges will apply for subsequent returns and exchanges.

7.9. If you wish to add Goods to an existing Order then Indigo will use reasonable endeavours to fulfil your request and extra delivery charges will not apply* where:

a. the supply of such additional Goods can be included within a delivery for the original Order, whether scheduled or not, without causing any delay or complications (at our own discretion). In this case a subsequent return or exchange of such additional Goods shall be treated as a return or exchange of Goods within the original Order.

b. such additional Goods can be included within a collection or exchange visit for the original Order, whether scheduled or not, without causing any delay or complications (at our own discretion). In this case any subsequent return or exchange of such additional Goods shall incur a collection charge (equal to a new order delivery charge).

7.10. If you wish to add Goods to an existing Order and, despite reasonable endeavours to fulfil your request, Indigo are unable to deliver the additional Goods in an existing/planned visit then the additional Goods will be treated as a new Order and a delivery charge will apply as normal.

*UK Mainland only. Outside of UK Mainland delivery charges and collection charges apply for all Orders, returns and exchanges and these are not refundable; additional items to an existing delivery or collection will be charged where there are extra costs involved for Indigo.

8.1 Cancellation by you, prior to delivery: 8.1.1. In the event that you wish to cancel an Order, you should notify us as soon as possible.; 8.1.2. In the case of a Custom Made Order you will not have the right to cancel the Order once it has been placed. If you do wish to cancel all or part of a Custom Made Order at any time after the Order has been placed then you will remain liable to pay for the Goods in full.; 8.1.3. In the case of Goods sold through the Indigo factory outlet you have no right to cancel the Order once it has been placed, unless such Goods have been purchased online or by phone without you having previously seen the physical item (or any similar Indigo Goods which could be classed as representative).; 8.1.4. Cancellation of deliveries within 3 Business Days of a pre-arranged delivery time/date will incur a charge of £45.; 8.1.5. Cancelled Orders that are the subject of a third party finance arrangement through Indigo will be subject to a £29.00 charge.
8.2 Cancellation by you, after delivery: 8.2.1. Please see the section ‘Right to Return or Exchange the Goods and receive a Refund’
8.3. Cancellation by Indigo: 8.3.1. If we cannot complete delivery due to any reason including but not limited to the discontinuation of Goods or an inability to source the materials to make your Order (in full or in part) within a reasonable time, we reserve the right to cancel the Order in full or in part. We will notify you via the contact details provided on the SOA. Any payments made for such cancelled Goods will be refunded. Indigo will not be obliged to offer any compensation for disappointment suffered.

9. Refunds

9.1. Any refunds will be made as soon as reasonably possible after agreement by Indigo to make the refund and in any case within 30 days at the latest. Refunds of payment or deposits for Goods will be given at the value paid (using the same payment method as used for the payment) minus any charges levied in accordance with these Terms.

10. Risk and Retention of Title

10.1. Ownership (“Title”) of all Goods shall remain with Indigo until full payment has been received in respect of such Goods.

10.2. Risk in Goods (including damage & loss) shall pass to you at the time when you collect the Goods or when we deliver the Goods or, if you wrongfully fail to take delivery of the Goods, at the time when we have tendered delivery of the Goods.

11. Guarantee

11.1. Your Goods are guaranteed such that should any structural or manufacturing fault occur under guarantee then we will either repair or replace (at our own discretion) the Goods free of charge, subject to the following.

11.2. This guarantee applies to UK Mainland only.

11.3. We shall have no liability whatsoever in respect of this guarantee if any sum owing by you to us has not been paid.

11.4. The guarantee period is dependent upon the furniture type, as set out here:

a. 15 year guarantee period: All Plank, Junk, Panel and Oak Ranges (e.g. Dining tables, outdoor tables, wooden benches, beds (excluding mattresses), wardrobes, chests, cabinets, blocks, coffee tables, timber-framed mirrors, bedsides, bookcases)

b. 10 year guarantee period: Leather & Fabric Sofas, Armchairs, Leather Mirrors and Benches

c. 5 year guarantee period: Dining Chairs, Occasional Chairs, Cubes, Pods and Footstools.

d. Guarantees are valid from the date of collection/delivery. Any Goods which are not listed here have a 1 year guarantee. Mattresses have a 1 year guarantee. Fabric (whether incorporated into an item or not) has a 1 year guarantee.

Guarantee Exclusions:: a. Your Goods are guaranteed for normal domestic use, and not for commercial use.; b. Your Goods require some routine maintenance – see Caring for your Indigo furniture. Please take care to treat your furniture like the fine product it is. Proper care and use are essential to preserving your rights under this guarantee. We will not replace or repair your furniture if improper maintenance or improper use causes damage. This guarantee does not apply if your product is damaged by the use of detergents, abrasives or other harsh cleaning agents.; c. Wood has certain natural characteristics such as shrinkage, swelling, hairline cracks and minor movement due to changes in temperature and humidity. These may appear and disappear with the changing weather conditions. This will not affect the durability, serviceability or lifespan of your furniture and normal movement within wood is completely normal. These natural movements are not a structural defect and are therefore not covered under this guarantee.; d. Genuine leather contains natural characteristics that unmistakably distinguish it from imitation products – we love it for this! Individual hides or skins may display small markings such as healed scars, insect bites and growth wrinkles and will often show slight variations in surface colour and grain texture, the prevalence of these characteristics differs for each leather type. We actively source what we consider to be interesting hides and we do not consider these markings to be defects. Such markings and characteristics are excluded, however unused Goods may be returned within 14 days under the Indigo no-quibble returns policy.; e. Naturally, fair wear and tear in normal domestic use is excluded. Please don’t be worried by this, it is a usual guarantee exclusion and all that it means is, for example, that we will not replace a table that is 14 years old because it looks used – that’s fair isn’t it?!; f. Damage resulting from negligence, abuse or accidents (including stains, burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage) is excluded.; g. Keep indoor furniture out of direct sunlight. The ultraviolet rays of the sun can damage and fade fabrics, leathers and wood – such damage is excluded.; h. Keep indoor furniture in and keep outdoor furniture out. The Goods are designed and built to suit their intended environment and thus are only guaranteed for such use.; i. The guarantee does not apply to Goods purchased through the Indigo factory outlet.; j. The guarantee given by Indigo Furniture Ltd shall only apply to the original purchaser as named on the SOA paperwork. It is not transferable or assignable.

IMPORTANT: Keep your paperwork safe! When you purchase your Goods please keep your SOA paperwork safe. This will contain your Order Number, which must be quoted in order for your guarantee to be valid. If you wish to make a claim under the guarantee please follow the process in Making a claim.

12. Indigo Factory Outlet

12.1. Goods sold through our factory outlet (i.e. through the ‘Outlet’ section on the Website or through the factory outlet sales which occur from time to time at the factory premises) are clearance goods sold at knock-down prices, and these include for example customer returns, damaged stock, excess stock.

12.2. Outlet Goods that have been purchased online or by phone without you having previously seen the physical item (or any similar Indigo Goods which could be classed as representative) may be returned or exchanged in accordance with the ‘Indigo No-Quibble Returns Policy – Your Right to Return or Exchange the Goods and receive a Refund’ section.

12.3. Outlet Goods that have been purchased at a Factory Outlet Sale, or online or by phone and you have previously seen the physical goods (or any similar Indigo goods which could be classed as representative), are ‘sold as seen’ and are not returnable or exchangeable unless a defect exists or develops within 12 months from collection/delivery which (i) was not noticeable upon visual inspection at the time of purchase and (ii) renders them unsuitable for the purpose intended at the time of purchase. No refund will be given, in whole or in part, unless such defect exists or develops.

12.4. No guarantee is provided with Goods purchased through our factory outlet.

12.5. Your statutory rights remain unaffected.

13. Domestic Use

13.1. Indigo Goods are sold for domestic use only. Any other intended use should be declared at the time of placing the Order and may be subject to alternative terms & conditions of sale. Indigo takes no responsibility for, and will not incur any liability in respect of Goods which are used for purposes other than domestic without you having informed us at the time of placing your Order.

Part 3 – Indigo Competition Terms & Conditions

This ‘Part 3 – Indigo Competition Terms & Conditions’ and ‘Part 4 – General Terms Relating to Our Relationship With You’ (collectively the “Competition Terms”) together form a legally binding contract between us and you. Your acceptance of these Competition Terms, plus any competition-specific terms & conditions stated or referenced on the competition marketing materials, if applicable, is given when you enter the competition.

1. To take part in Indigo competitions (including free prize draws), entries must be received by us by the specified competition closing date.

2. Winners will be chosen at random from all valid entries and notified within two weeks of the closing date.

3. Winners will be notified by us via email, to the email address provided. The winner notification email will give details of how the prize can be claimed. The prize must be claimed within 30 days from the date of notification.

4. Prize must be taken or accepted, as applicable, no later than 2 months after notification of winning. Delivery of the prize is to the UK Mainland address as given on the entry form.

5. Eligibility:

a. Competitions are open to UK Mainland residents only and all entrants must be over 18.

b. Entry to the competition is restricted to one entry per household.

c. Automated entries, bulk entries or third party entries will be disqualified.

d. Multiple entries will be disqualified.

e. Proof of posting is not proof of receipt.

f. Correctly completed entries only can be accepted.

g. Delayed, damaged, lost, incomplete or illegible entries are not eligible for entry and will not be entered.

h. Once entered you will be agreeing to receive marketing promotions from Indigo.

i. Indigo reserves the right to verify the eligibility of all entrants and disqualify any entry which is not in accordance with these Competition Terms.

j. No prize will be awarded as a result of improper actions by or on behalf of any entrant.

6. The prize is non-transferable and no cash or prize alternative will be offered.

7. Indigo reserves the right to substitute a prize of equal or higher value in the event of unforeseen circumstances.

8. Indigo’s decision is final and no correspondence will be entered into.

9. Winners may be requested to take part in post-event promotional activity.

10. Indigo reserves the right to feature photographs and the names and home towns of prize winners in future publications and publicity.

11. Winner’s details will be available via the Indigo marketing team, please email marketing@indigofurniture.co.uk one month after the closing date.

12. This promotion is not open to employees of Indigo, their families or anyone connected with the promotion.

13. Indigo is compliant with the Data Protection Act. Our policy is such that we will not pass on your personal details to any third party without your prior consent.

14. The promoter is Indigo Furniture Limited.

Part 4 – General Terms Relating to our Relationship With You

This Part 4 sets out some general terms that govern our relationship with you.

1. Intellectual Property:

1.1. Indigo Furniture and its logo are trademarks of Indigo. All other trademarks displayed on the Website and in our other marketing materials are the property of Indigo unless otherwise designated or clearly implied as belonging to third parties. Nothing contained at the Website or elsewhere shall be construed as granting by implication, estoppel, or otherwise any license or right under any patent, trademark, copyright (except as expressly stated above) or proprietary rights of Indigo or of any third party.

1.2. Intellectual property rights including but not limited to copyright exist in all of our designs. We believe we have a duty to our customers and to ourselves to vigorously defend these rights when an infringement comes to our attention. For the avoidance of doubt, the copying of our products or the use of our designs to create a derivative work is not permitted and is an infringement of our rights by law.

1.3. You acknowledge that you have no rights in respect of any of the Intellectual Property (including but not limited to any copyright works, inventions, domain names, patents, web-rights, online rights, registered design, trademark, confidential information, know-how, show-how or other industrial or intellectual property right registered or unregistered) of Indigo in respect of any of Indigo’s products or those of its suppliers (collectively the “Products”). You agree not to reproduce or cause to have reproduced any of Indigo’s Products or designs.

2. Any communications which you transmit to us by email or otherwise shall be non-confidential and non-proprietary.

We welcome your comments about our Website, products, service or any aspect of our business. However, you represent and warrant to us, and accept responsibility for, the accuracy, appropriateness, and legality of the messages. You warrant that you own or are authorised to use the copyright and other intellectual property rights in written material, photographs or any other material that you provide to us. Note that any comments, feedback, notes, messages, ideas, suggestions, concepts, know-how, techniques or other communications (collectively “Comments”) contained in any communication which you send to us shall be and remain the exclusive property of Indigo. Your submission of any such Comments shall constitute an assignment to us of all worldwide rights, titles, and interests in all copyrights and other intellectual property rights in the Comments. We will be entitled to use, reproduce, disclose, publish, and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way provided that personal information shall be used strictly in accordance with our privacy policy. FOR THIS REASON, WE ASK THAT YOU DO NOT SEND US ANY COMMENTS THAT YOU DO NOT WISH TO ASSIGN TO US, INCLUDING ANY CONFIDENTIAL INFORMATION OR ANY ORIGINAL CREATIVE MATERIALS SUCH AS STORIES, PRODUCT IDEAS, COMPUTER CODE OR ORIGINAL ARTWORK. We accept no responsibility for any off-Website pages or any other sites whether linked or not to the Website including but not limited to the developing, manufacturing and marketing of products using such information.

3. Confidentiality, Publications and Endorsements

3.1. Any details which you provide to us, and from which we can identify you, are held and processed in accordance with our privacy policy, which is posted for your review separately on the Website. Please review that privacy policy to understand how information you supply may be used. Indigo does not knowingly collect personal information from anyone below 18 years old.

3.2. Indigo is compliant with the Data Protection Act. Our policy is such that we will not pass on your personal details to any third party without your prior consent. We reserve the right to feature photographs and the names and home towns of Indigo competition prize winners in future publications and publicity, including but not limited to the Website.

3.3. In the event of a recommendation or endorsement made by Indigo then such recommendation or endorsement is the personal opinion of certain Indigo employees and Indigo takes no responsibility for, and will not incur any liability in respect of such recommendation or endorsement. The use of such a recommendation or endorsement is entirely at your own risk.

4. You may not assign your rights and obligations under these Terms either in whole or in part. However, Indigo may assign its rights and obligations under these Terms either in whole or in part.

5. No third parties shall have rights to enforce any part of the Terms under the Contracts (Rights of Third Parties) Act 1999.

6. Variations to these Terms shall only be binding where they have been agreed in writing by us.

7. We will not be responsible for the performance of any obligations under these Terms in the case of an event outside of our reasonable control (force majeure), including but not limited to strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

8. No delay or failure by us in enforcing any provision of the Terms shall constitute a waiver of that provision or any other provision. No waiver by us of any breach of the Terms shall be considered as a waiver of any subsequent breach of the same or any other provision. No waiver by us, shall be effective unless in writing.

9. If any provision of these Terms is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question shall not be affected.

10. Your statutory rights are not affected by these Terms.

11. These Terms and the Website are governed by English law and the English courts shall have exclusive jurisdiction in respect of the same.

Please contact us if you have any queries about these Terms: customerservices@indigofurniture.co.uk