At Indigo we are committed to customer service.
We aim to provide all our customers with the highest standard of service and we are always happy to hear from you.
We have just had our table delivered and very happy with it so thanks again, we’ll definitley look to order our next bits from you too.
Also a note to say Mariona was lovely to deal with and your two delivery guys Nick and David were super quick, polite and very helpful so perfect.
Robert and Sean delivered our Rafters table and chairs today and we would like to say how pleased we are with both the furniture and the way in which they so professionally delivered and set it up.
The access to our property is down quite a narrow road, they were both considerate to our neighbours and breezed in and out with no disruption.
Once again thank you to Indigo for making such wonderful quality furniture, this is our fourth piece purchased, and having staff which on the phone and in person provide such a great service.
Following my delivery of a mattress this morning I am emailing to review the service offered by your delivery men Nick and Dave.
I was contacted on my mobile at 8am telling me arrival was due at 8.45am. At exactly 8.45 the men arrived. As my bedroom access is quite difficult with large items I was concerned if the men would manage this.
They assured me it was no problem which proved correct after a bit of manoeuvre on their part.
The guys were polite, efficient and helpful. I only wish all deliveries offered your excellent service.
Well done Indigo team.
Yesterday Dane and Kent delivered my new bed. Not only was I delighted with the bed but I thought the delivery service was excellent. Dane and Kent were efficient, polite, helpful and pleasant. They helped me in ways which were beyond their duties and I am very grateful for their kindness.
We purchased bedroom and lounge plank furniture from Indigo in 2009.
So when it came to wanting new sofas, we knew there was only one place we wanted to go to. A week ago we visited Indigo’s Royal Tunbridge Wells store and ordered a Square Arm Midi and Square Arm Sofa Bed, along with Bolsters and 50 x 50 Cushions.
Indigo Furniture didn’t disappoint. From the moment we entered the store we were made to feel welcome, told to lounge on the furniture as much as we wanted and were even offered tea and coffee. When it came to the sofa bed, we were able to take our shoes off and lay down on it. The bed was then folded away, so that we could have a sit and make sure it didn’t feel any different to the non sofa bed midi.
After a couple of hours, we had made our final decision and placed the order there and then. Andy assisted us. He was very attentive, answered our numerous questions and nothing was too much trouble.
We were told that delivery would be 6 to 8 weeks from order. Imagine our surprise when we received an email just 5 days later to offer us delivery on the 14th June.
Reviewing companies online is something we never feel the need to do, but in this instance it is more than deserved. It truly is an absolute pleasure to deal with a company who not only produces amazing furniture, but really knows what customer service is all about. Thank you Indigo, you rock!
Just to say that Scott G & David did a superb job assembling our bunk beds this morning. Friendly, efficient & courteous service and they even thought to close the door whilst making a noise as my baby was asleep. Thank you.
We have just received delivery of our new sofa and chair. Just wanted to say how pleased we are, it looks fantastic!!!
The delivery guys Kent and Robert were polite and punctual. An excellent service.
Sean and David were very polite, friendly & professional. They handled the furniture with care and I appreciate the efforts as tight corners and low beams made it difficult for them to get the drawers up the stairs.
Sean showed me the various waxes provided with the furniture and gave clear instructions on the aftercare of the drawers.
I would like to let you know how happy I am with your products and services. Thanks to all for the ease and excellent service I have received so far.
The beds are very comfortable and I am very surprised and content… at last. The other furniture in bedroom are of a high spec and great quality.
I will definitely be referring and recommending your company.
This was my second large purchase from Indigo and as usual I cannot fault the service provided by the sales staff (Alison Prince). The delivery staff (Kyle & Robert) excelled themselves with the extra effort needed to get my sofas dismantled to go through the house and reassemble them; then to give me instructions on the care packages for them and the mirror also delivered with great care. Absolutely excellent service I just need to decide what my next purchase will be. Thanks again for doing a great job.