"hi we just wanted to say how wonderful our sofa is. we researched for weeks, knowing what we wanted but couldn’t find it until we found indigo. after a trip to Matlock to see the furniture for real, we went ahead with purchase. customer service was excellent, very prompt replies to queries, sending out samples etc.

delivery was on time, actually a week earlier than quoted, and on the day of delivery we were given a delivery window which was met. the sofa was assembled on site (corner square arm) and no mess. comfort, workman ship excellent. thank you so much, we couldn’t have asked for more."

Scott Bartram

Hi there!
Having phoned today to express my delight in all aspects of 'Indigo Furniture', was asked if I'd email my comments and so am keeping my word and doing just that! Being chronically ill, I am unable to trail around shops so in January 2008, I began trawling the internet to furnish our gorgeous new barn conversion which would be ours on April 1st. We particularly wanted some furniture for the master bedroom and, as my husband is a, very busy (he's head teacher of a bustling and successful school) and b, by his own admission, not at all arty or into interior design, he delegated the task to me. His only words of advice: "Everything you buy has got to be 'wow' ". Quite simply, when a search engine on the words 'contemporary wooden furniture' took me to Indigo, I knew I'd found that elusive 'Wow'!!!

The website was easy to use and very informative, displaying furniture that was clearly individual and of the highest quality. I was entranced and ordered the main items for the master suite - the Morpheus bed, lamp tables, a mirror, some oak blocks and a junk linen cupboard. The following day I was contacted by telephone to go through the order and clarify delivery timescales - a faultless and professional approach from the outset.

This was then backed up by clear and professional paperwork posted out for my perusal. The inclusion of the 'Plant a Tree in the North' scheme and its supporting documentation showed a welcome but rare concern for our environment and helped to salve the conscience of me, as a demanding consumer, simply taking from our planet and future resources.

Having caught the bug, I kept returning to look at other products on the website and a couple of weeks down the line decided to expand my order, adding another 10+ items. Again, this was dealt with by friendly and efficient telephone staff who ensured the order could be 'tied together' and all could be delivered by the original date given and again speedily sent out revised clear and informative documentation.
The lead time on my order was a very long 12 weeks - so impatient was I to receive this beautiful furniture. However, as the promised delivery date neared, and in contrast to many other companies I have liaised with in the course of furnishing this new home, there were no phone calls detailing problems with suppliers or manufacture, no queries as regards to colours or the spec I had selected and no last minute unexplained hold ups to delay delivery! Also, no confusion over the delivery address and/or move date and knowing which number and address to contact me on at any given time. Just a simple phone call on the morning of delivery to provide a timeslot - how refreshingly fantastic!!!

When the 3 men strong delivery team arrived, I hadn't finalised the positioning of some pieces within the house and said 'just put everything in the master suite and we'll sort it from there'. In response, I was told to take my time and decide - the men would put items wherever they needed to be. This response was typical of the delivery team's professional and pleasant manner, again in contrast to numerous other angst ridden deliveries that couldn't be moved here or there on health and safety grounds, or wouldn't possibly fit around that staircase (only to be fitted in just fine after all!!!) In fact, the team worked for well over an hour positioning and assembling pieces without needing to ask me a single question. When a problem did arise - the team were two bolts short and so could not complete assembly that day - this was explained calmly, without tension or fuss and I was only made aware of it once a solution had already been found - no hysteria involving lots of moans, sighs, tensions and 'what do they expect us to do' - fantastic!!!
The 2 man team that arrived to finish the job the following day ensured I had the first job slot of the day and were supremely polite, friendly and courteous. They were also extremely professional, ensuring I understood how to care for the furniture without being patronising! They delivered some delightful locally handmade chocolates with a personal note to apologise for the inconvenience caused - another thoughtful and winning addition by those clever people at Indigo!

Now the furniture is here, it is even more superb and beautifully crafted then the photos on the fab website can portray. Doubtless, it will certainly be enjoyed for many years to come.

In summary, I am lucky enough to have sourced many items of high quality furniture from many suppliers over the last six months. What sets Indigo apart from this and into a class of its own is this: furniture of this quality coupled with the friendly, polite and professional personnel servicing every division of this company, ensures that Indigo have THE winning combination that is, I believe, truly unbeatable. Many sincere thanks to all at Indigo and keep up the exceptional work
Tracey Richardson, Woolley

When I first got the email saying that I'd won a bed I immediately thought it was just another spam email. You know the kind. But, after reading it I realised it was true and couldn't quite believe it. The timing was just perfect. My old bed was in dire need of replacing some years ago but I could just not afford that kind of outlay. So I put up with the fact that when I went to bed at night it was like one of those kung fu movies, with me being attacked by 100 ninjas, as the broken springs tried to jab me to unconsciousness.

I had originally won the Morpheus bed but on closer inspection at the Indigo website, I found that there was no way it would fit in my room, it's huge!
Indigo were kind enough to let me choose another along with a mattress and after a lot of research on their very informative website I decided to get the Four Poster bed along with the Memory Med 1000 mattress. They didn't have to supply this particular mattress as I had won a Natural Fibre mattress as part of my prize but I was concerned about possible allergy reactions and Indigo came through and let me choose another. Brilliant!

I was told the bed would require 5-6 weeks to be made which seemed like a long time until I realised what was involved with actually making it. Having already browsed through their easy to use website I took it upon myself to find out a little bit about the process, and discovered that the timber is Quebec Yellow Wood sourced from a sustainable forest in Canada, which is then brought over and cut and shaped here. I can fully understand the lead time now!

The anticipation was immense and I couldn't wait to get a good night’s sleep for the first time in years. When the time came I got an email stating that the bed was ready, but I found I couldn't take delivery because of some personal responsibilities and Indigo were totally fine with that, although I was gutted!
However, a few weeks later I finally took delivery of the bed, and I can tell you...it was definitely worth the wait. The delivery guys were great, friendly, efficient, and were happy to answer any questions that I had. They even indulged me in getting the bed to the exact spot I wanted it in.

My first impressions of the bed were utter amazement. The stand out feature for me was the quality of the timber. I loved the colour. When I first read Quebec Yellow Wood, I thought...highlight marker pen! Just kidding. I got a sneak preview on the website but the pictures don't do it any justice. The colour in rich, smooth and definitely not yellow. More like a kind of halfway house between pine (light) and mahogany (dark), like the little bears bed...just right. The grain in the wood was incredible, you can see every line and knot.
Although the wood is smooth it hasn't been sanded to death, so along with that wonderful grain, you can feel the fantastic texture of it. Why isn't all wood used this way?

I decided to go to sleep early that night so I could try it out. I have to say, when I lay down for the first time, I was nearly as overwhelmed by the mattress as I was by the bed itself. I had chosen this particular mattress because I now have an irrational fear of springs due to my previous experience, and although this one has springs, it is covered by a thick layer of memory foam. In fact it feels like the whole mattress is memory foam because I simply can't feel the springs at all, even if I sit in one spot. Another bonus is that even if you move around a lot, the bed is still silent. Great for those lovebirds among us!
To be honest, when I first decided to choose a mattress, I have admit to feeling a little disappointed that Indigo doesn't supply any fully memory foam mattresses, but those thoughts completely evaporated and I slept, uninterrupted, for the time in years. In fact I woke up at 2pm the next day, and yes, I forgot to set my alarm clock!

If you are reading this as a potential customer of Indigo you are probably thinking that I'm doing this just because I won a bed, but Indigo never insisted on my writing this testimonial. They simply asked if I could say a few words about my experience, and I was more than happy to oblige. The reasons are simple. I have used beds bought from the major manufacturers pretty much always, you know the ones with posturepedic this and miracle that, sprung bases, revolutionary new coil systems...you get the drift. The simple truth is that all it takes is a solid well made foundation and a good mattress. Yes you could get one of those beds from a major manufacturer that looks bland, isn't particularly robust and degrades with usage at an alarming rate. Then again, you can have a top quality piece of furniture that actually grows in character with age. Indigo even provides you with a care kit containing beeswax to prolong the life of the bed and bring out even more of that superb grain over the years. I'm betting this bed will last a lot longer than the massive 15 year guarantee they give it, and probably longer than me!

I would like to thank the Woodland Trust for running this competition and for all they do in protecting our natural heritage. It goes without saying that I would also like to thank the people at Indigo Furniture. Apart from making superb furniture, the customer service is truly excellent. The responses to my questions were prompt, any action was taken immediately, and they are a friendly bunch to boot. Thank you Hannah, Laura, Hayley and the delivery guys, I didn't catch your names, I was too busy laughing at my good fortune!. Good luck to all of you.
Reggie Peterson, Woodland Trust Competition, London

We were really very impressed by the level of customer service we received when we had to return a skinny junk table recently. The staff we dealt with were very helpful and there was no dispute about the fault with the table. It was replaced quickly and we couldn’t have been any more impressed with the whole experience. It is refreshing to be dealt with in this way as now a great deal of companies don’t treat their customers this well! We just wanted to say thank you and also thanks for the wax kit we received afterwards to ensure our benches matched the new table!

Elizabeth Hunt, Cheshire.