It’s All About Our Customers…
When we look at why we exist as a brand, the phrase which is always spoken is… ‘It’s all about our customers’. It’s a cliche, but the customer does come first at Indigo. Our drivers are fully trained, two men teams who deliver the furniture in our own vans, to the room of your choice and take away any packaging for recycling. Our in-house, dedicated customer service team are reachable on 01629 581800 option 3, Monday to Friday between 8.30am and 5.00pm.
We’re a close team, and our sales, despatch and our customer care departments are in constant communication to make sure you have the seamless experience for which Indigo prides itself on. Have a read through our testimonials below or head to Trustpilot where we’re proud to hold a 9.9 / 10 score.
David, Miles and Laura | Indigo Directors.
“Many thanks for your excellent service”
“I would like to pass on my thanks to Shane R. and David whose service delivery was exemplary. From regular delivery updates to taking shoes off at the front door, they were helpful and respectful throughout and a real credit to your company.
And it goes without saying that the furniture is lovely too!
Many thanks for your excellent service from order to delivery. “
H. Roberts, Barnard Castle, October 2017
“Many thanks to you all for a great product”
“I have just had a delivery and wanted to say thank you to Adam and Scott for their efficient and the professional service.
I was very impresssed with the whole process from the showroom staff in Tunbridge who were very patient with my three year old and his indecisive mother, to the bespoke team who quoted quickly and efficiently, to the delivery team and to the after sales team. I am also impressed that the delivery day was changed to suit my needs as I’m only at home one day a week.
Overall, I would recommend Indigo to anyone! For the quality, the price is also very reasonable.
Many thanks to you all for a great product and great service. “
N. Newbery, London, October 2017
“Love the furniture and love the service”
“Just a quick note to say thank you for the exceptional customer service this morning.
Kyle & Phil arrived ahead of schedule at 7.15 this morning having set off at half 4 and could not have been more helpful. It’s hugely refreshing to see people who care about doing a good job so big thank you to the guys. Love the furniture and love the service!”
J. Blackmore, Gerrards Cross, September 2017
“They explained everything in detail”
“Thought I would send this email to say a big thank you to all at Indigo.
This is the first time I have bought from your company and with the excellent service that I have received from start to finish, it wont be the last.
The delivery team of Kyle & Phil was fantastic, delivered with care as if the items were there own, they explained everything in detail, which in this day and age is unusual.
Thank you all again”
P. Hughes, Cannock, September 2017
“A lovely piece of furniture with a great story too”
“Just a line to say big thanks to Nick and David and all at Indigo for the latest addition to the household.
The delivery service was very efficient-they rang in advance and arrived well on time . The table is fantastic and certainly looks the part with a chunky industrial feel. Thanks Indigo – and all that from a quick visit on the spur of the moment to your shop in Harrogate a month or two back.
When visitors to our home ask about the cart – we can tell them that A: it was made in Derbyshire and B: the reclaimed timber came from The Big Dipper up the road in Blackpool!! So a lovely piece of furniture with a great story too.”
D. Freedman, Sunderland, September 2017
“The process from start to finish has been a pleasure”
“I just wanted to drop you a quick email to say how happy we were with the delivery/assembly service that we received last week when our Indigo bed arrived.
Scott and Sean were friendly, professional and very quick at getting our bed into the house and assembled for us. That coupled with them taking away all of the packaging left us feeling like the bed had almost magically appeared out of nowhere!
I also should say that Andy (who helped me place our order) and Becky (who helped arrange our delivery) were also fantastic!
This is the first time that we’ve bought something from Indigo and the quality of the furniture is equalled by the quality of your employees.
The process from start to finish has been a pleasure – thank you!”
S. Bocking, Bicester, September 2017
“I simply wanted to contact you and commend your organisation on the impeccable service I routinely receive from your staff. In particular, the delivery / installation teams have been fantastic.
Please will you recognise internally the performance of the guys who came to deliver my furniture a couple of weeks back. I know one is a Newcastle fan whilst the other is a Derby supporter. They were both very courteous, professional in every sense and extremely helpful.
As a Forest fan, on a Saturday afternoon, neither of them would be welcome in my house but I wish to make an exception on this occasion.
Keep up the good work! “
K. Chatterjee, London, September 2017
“Very efficient, professional and courteous”
“Just wanted to say a big thank you to Scott and Nick, who delivered my lovely new Broad Arm sofa this morning. I asked for a delivery as early as possible – thanks to Becky for arranging this. They arrived just after 6am, which was great for me as it meant that I didn’t have to take time off or be late for work. They were very efficient, professional and courteous – please pass on my thanks.”
R. Stoker, Sunderland, September 2017
“Very friendly, helpful and gave good advice”
“I’m just writing to say thank you to everybody at Indigo for the brilliant service you gave for our order from the beginning to the end.
From Elaine in the Tunbridge Wells showroom; very friendly, helpful, gave good advice, didn’t feel pressured and also a good tourist guide. Thanks for pointing us in the right direction to look around the town and the offer of tea was so thoughtful. When I rang the next day, being remembered was great and made placing the order painless.
Rebecca Boxall in dispatch; very efficient when arranging delivery and at keeping us informed.
The people in the payments dept. were also efficient and new all about our order and delivery.
The delivery guys Matt and Sean were excellent. They rang to advise the approx. time of delivery. They were prompt, very polite, tidy, hard working and very knowledgeable about the products. Thank you!! Hope you got back safe.
Super service from the whole team, selling, making and delivering lovely furniture. “
S. Hall, Sunbury on Thames, September 2017
“So pleased with the design”
“We had our Grandad Sofa and Armchair delivered and were so pleased with the design so would like to say a big thankyou to James in sales and to David and Nick in despatch for such a professional and friendly service. We would highly recommend your company to all family and friends. We will not hesitate to return to the Matlock store which is so beautifully presented, once again thank you.”
J. Driver, Sheffield, September 2017