At Indigo we are committed to customer service.
We aim to provide all our customers with the highest standard of service and we are always happy to hear from you.
I took delivery of a Plank Panel Two Drawer Cupboard with Heritage Cup Handles, this morning.
I just wanted to let you know how impressed I have been with my whole interaction with Indigo staff.
Elaine (in Tunbridge Wells) was friendly, knowledgeable and a very warm person. I felt very confident in her advice, she really left a great impression! Her colleague was also really helpful in entertaining my friends little boy, so that we could thrash out which furniture would be suitable!
Rebecca and her colleague, responsible for arranging delivery, were again warm and friendly as well as being professional, organised and very accommodating when I needed to change dates!
Matt and Sean in delivery were excellent too! They phoned the day before delivery and then arrived exactly when they said they would, brilliant! It was a very early delivery, which I was very happy to accommodate, and they were bright, smart and cheery. They were also knowledgeable and efficient!
Finally, I am so pleased with my furniture. I’m impressed with the craft and workmanship and look forward to having it for a great many years!
In short, I wouldn’t hesitate to recommend Indigo to any friends or family and am indeed grateful that my friend recommended your company to me. I have never written a review before but felt I had to let you know that your service was excellent!!
Just a short email to say thank you to Sean and David for delivering our beautiful furniture made by yourselves.
The standard of your furniture speaks for itself, however, your delivery men were so helpful and polite it enhanced the whole purchasing experience. You can see that Sean and David enjoy their job.
I look forward to purchasing further items in the future.
Nick and Dave did a marvellous job. It was an extremely hot day and trying to get the furniture up the narrow stairs was definitely a struggle. The bed had to be taken apart, to achieve this, creating further work for them. Not once did I see annoyance on their faces or impatience. They were extremely helpful and put rugs down in order to not scrape my wooden floor. They were very careful and were also quick at putting everything in place.
Once this was done they also went further to ensure the furniture was level using pads which was above and beyond my expectations. They then went through after care, and despite the time they were here and how behind they were, they never rushed anything. They took their time and were very professional. They explained everything very thoroughly. Both a total asset to your company.
The product is beautiful and arrived in beautiful condition. I was worried it may not fit after all my measurements, but once in, it looked fab. I love my new four poster bed and chests, bedside, tables, apothecary table and tall chest. All in all I’m over the moon.
The customer care was excellent over the phone in advising me of my worries, if I wasn’t happy, or the furniture didn’t fit, I could return it. I was looked after from start to finish. Even with help on estimated delivery times the day before I got the call. I’m so pleased that I found your company and am totally satisfied. Thank you.
We have taken delivery of our “Plank Lowboy” today.
This is our 14th piece of furniture and the service provided has always been exemplary! Shane and Dane were professional, well mannered and put our drawers into place with effort and ease!
We cannot wait to order our next piece of furniture from you!
I am absolutely delighted with my new table & chairs. All my friends are so jealous and will no doubt be checking out your website as soon as they can.
I also want to thank the delivery guys. They called me with an estimated time of delivery and then nearer that time they called me again to say they were about 20 minutes away.
When they arrived they were so careful with my furniture and they were so careful when they had to take a set of legs of my table to get it through the door. Nothing was too much trouble for them and they were friendly and cheery. They also showed me how to protect my furniture with the care kit and explained it all to me. They are without doubt a credit to your company. So, thank you very much to Dave and Sean ~ Very well done.
I just wanted to write and say how utterly delighted we are with our second sofa purchase from you! As before, we love it. It is perfection.
Also from start to finish the service on all levels has been astounding. It really sets you guys apart from the rest. In truth it is why we returned after being messed about by so many other companies.
You haven’t let us down.
On another note, the delivery men, Sean and David could not have been more brilliant. Please keep doing what you do by valuing your staff. It pays off! They were terrific and they even moved our original and huge(!) Indigo sofa upstairs without me even asking! I merely wanted advice as it looked so awkward and the guys just took it upon themselves, being the experts that they are, to do it for me. Totally unexpected. They are stars and it is very clear that they have a high regard and appreciation for the company they work for. Wow. What a difference.
So much gratitude. We will definitely return.
Thank you for the delivery of the Wardrobe and the Wideboy. Team members Nick and David were very friendly and efficient during the delivery. Thank you for considering that I work nights and were able to accommodate around my working hours and that I didn’t receive a call that was too early in the morning that would have woke me up. It was very considerate to have the delivery over the dinner hours.
We have a number of Indigo furniture pieces that have been purchased over the years and we have never been disappointed with any delivery. We’ve always enjoyed a personal service that we’ve spoken to people every time and not to an answer machine.
Having travelled from Cardiff to Tunbridge Wells we were greeted by Elaine who not only made us a cup of coffee she was more than happy to move around furniture to help us make up our mind. Nothing was too much trouble with no rush or pressure.
Today we received our delivery with out any hassle two very helpful young men Nick and David made a delivery of a Reclaimed Table, Roll Back Dining Chairs, a Plank Bench , 3 Bar Stools and a Wine Rack. Everything was put where we wanted and they explained fully how to maintain our new furniture.
Well impressed after a 3am start to their day to ensure we received our delivery. Our thanks to everyone at Indigo we would highly recommend you.
Just a quick e-mail regarding our delivery of furniture and mattress yesterday.
Sean and David delivered our order and were excellent. They arrived well on time and were really friendly! They even made time for the dog! The furniture was set up really quickly and they explained the aftercare clearly. They took their shoes off in the house even though they weren’t asked and it wasn’t a problem!!
Overall an excellent service from these two, thank you very much.
We took delivery on 21st July of our new Broad Arm corner sofa – love it!
It was delivered by Nick and Kyle who did a great job of installing it, tidying up, explaining the care regime, etc. Very, very happy with the service and the sofa, and would highly recommend Indigo!
Thanks all – great work!